Important!!!
These 30 day return and exchange policies apply ONLY to orders placed directly with Lucuma Designs via phone, fax or online at Lucuma.com. * It excludes all orders placed within other wholesale marketplaces such as Faire which have their own policies.
30 Day Returns
If for any reason you need to return a product, please do so within 30 days of arrival. When received in good and resalable condition, your card will be refunded or your account will be credited towards a future order, whichever you prefer. Initial and returning shipping cost are your responsibility unless it is due to our mistake.
Please pack products carefully and ship them insured to:
Lucuma Designs
2260 Whitfield Park Dr., Unit J20
Sarasota, FL 34243
Non-returnable products are any that have been custom made, personalized, or made especially for you due to the quantity, color/size variation, labeling, etc. So products that fall under any of those categories are non-refundable.
Damaged in transit products should be reported within 5 days of receiving it. Please save all packaging and call or email us to report this problem as soon as received as claims will not be accepted after this period. * UPS may request to see the original packaging for a claim, so please save it.
One Year Exchange Program
The Lucuma Fresh Look Guarantee! An extended exchange offer you can feel good and smile about. What may not work at your location may work fabulous somewhere else!
To discover what lines perform best in your store, trying new things is a must! Your store is unique and although we want to think that all will benefit from the quality and uniqueness of our handcrafted gifts, only you can prove it! To make our partnership a success for your store and for our artists, we want to make sure you can feel confident bringing our lines into your store almost risk-free!
Our One Year Exchange Program opens the doors for you to a wide range of truly exclusive handmade gifts you may not have considered otherwise. This is what standing 100% behind our brand means to us.
How it works?
After our standard 30-day return period, our exchange program allows you to swap within a full year, almost anything from our collections! So if for whatever reason you find yourself with a selection that does not sell as expected, feel free to arrange a return for those products. *Some restrictions apply.
Conditions & Exceptions
Arrange the exchange by contacting us and getting approval before packing
Send back qualifying products purchased within one year and resalable condition. Lucuma Designs reserves the right to inspect and reject any exchange.
In-Store Credit will be issued for the equivalent to the lowest between our purchase price or current sale, or outlet value (if any). You may use your store credit towards your next order for any product from any of our collections. This exchange credit has no cash value and cannot be applied to past invoices.
Shipping Cost is your responsibility., To minimize it, consider planning your exchange together with your future order.
This Excludes outlet products that are been discontinued, custom and personalized designs, and any made-to-order products including those requiring prepayment or items produced just for you in large quantities, plus any other specialty items we may mark as excluded. Racks and displays and products not considered for re-sale are also excluded.
Eligibility may be marked as such on the product page, or when in doubt, please email us.
These 30 day return and exchange policies apply ONLY to orders placed directly with Lucuma Designs via phone, fax or online at Lucuma.com. * It excludes all orders placed within other wholesale marketplaces such as Faire which have their own policies.
Lucuma Designs reserves the right to review and update this policy, and the eligibility of products at any time and without notice.