Nonviolent Communication - Empathy in Action
A practical method for the times
During these complicated times, when it feels like almost every discussion can turn into an angry debate, Nonviolent Communication (NVC) is a communication method that offers a refreshing approach. With a week to go until election day, NVC provides a proven way to connect more meaningfully and peacefully, even among those who disagree.
Our giraffe and jackal (or wolf) puppets have even been used in training sessions to bring these principles to life in a fun, approachable way. And since store employees can’t hide from the world, we hope these ideas may add a little more peace to your days.
Here’s how it works:
Step 1: Observe what happened – Notice what’s happening, without jumping to conclusions. Start by saying what you saw or heard, without judgment. Instead of, “You never help out,” try, “When I see the dishes left after dinner…”
Step 2: Share how you feel – Share how you feel about it. Let the other person know how it makes you feel and share how this affected you. It’s okay to say, “I feel overwhelmed,” or “I feel a bit frustrated.”
Step 3: Express your need – This part helps clarify what would make things better. For instance, “I need support so we can keep our space feeling nice for both of us.”
Step 4: Politely make a request – Finally, ask for something specific and kind. “Could we share the cleanup after meals?”
Nonviolent Communication is a way of talking and listening that helps us understand each other better, and express what we feel and need without causing hurt. Think of it as a way to share honestly and kindly so everyone feels heard and respected.
